The Blackshear Heights Family (BHF): Company Policy Manual

1. Mission Statement

Blackshear Heights Family (BHF) is dedicated to strengthening community well-being through education, advocacy, outreach, and supportive programs that empower families and individuals.

2. Core Values

  • Integrity: We operate with honesty and transparency in all activities.

  • Respect: We treat every individual with dignity, inclusivity, and fairness.

  • Collaboration: We work with community partners and volunteers to maximize impact.

  • Accountability: We hold ourselves responsible for our actions, decisions, and outcomes.

  • Service: We prioritize the needs of the community we serve.

3. Code of Conduct

  • Employees, volunteers, and representatives of BHF must act professionally and respectfully at all times.

  • Discrimination, harassment, bullying, or retaliation of any kind will not be tolerated.

  • Confidentiality of client, partner, and internal information must be maintained.

  • Conflicts of interest must be disclosed and managed appropriately.

4. Equal Opportunity Policy

BHF is an equal opportunity organization. We do not discriminate on the basis of race, color, religion, gender, age, disability, sexual orientation, or any other protected status in hiring, participation, or programming.

5. Workplace Standards

  • Attendance & Punctuality: Staff and volunteers are expected to adhere to scheduled commitments.

  • Dress Code: Professional, neat, and appropriate for community and event settings.

  • Workplace Safety: Everyone must follow safety guidelines and immediately report hazards or incidents.

6. Volunteer & Employee Guidelines

  • Volunteers must complete an application, background check, and orientation before serving.

  • Hours must be accurately recorded for community service credit or reporting.

  • Employees and volunteers represent BHF at all times and are expected to uphold organizational values.

7. Technology & Social Media

  • Use of BHF devices, email, and accounts must be professional and related to organizational activities.

  • Personal use of social media must not misrepresent or damage the reputation of BHF.

  • Any public communication on behalf of BHF requires prior approval.

8. Confidentiality

  • Information about clients, donors, and internal operations is strictly confidential.

  • Sharing such information without authorization is grounds for dismissal or termination.

9. Anti-Bullying & Harassment

  • BHF maintains a zero-tolerance policy for bullying, harassment, and discrimination.

  • Concerns must be reported immediately to leadership and will be investigated promptly.

10. Disciplinary Action

Violation of company policies may result in corrective action including verbal/written warnings, suspension, termination, or removal from volunteer duties.

11. Acknowledgment

All employees, contractors, and volunteers must sign an acknowledgment form confirming they have read, understood, and agreed to comply with BHF policies.

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